Response
Q · Three RFPs landed this week. Who owns them?
Answer the documents that decide deals.
Deals are rarely lost on capability. They're lost in the response — late, generic, or assembled by whoever had time. What fixes it is a motion, not heroics.
- Map the response motion end to end — where time leaks, where quality slips, where deals stall
- Stand up a response function where there isn't one yet: intake, owners, turnaround standards, and a library to answer from
- Run the big ones with you — win themes, compliance matrices, executive summaries for the C-suite, customer references and orals prep
Source300+ proposals at Oracle; hundreds of customer reference sectionsReviewedOct 2026
AI adoption
Q · Half the team ignores the AI. The other half trusts it too much.
Roll out AI people trust enough to use.
AI adoption fails in two directions: people who won't touch it, and people who send whatever it writes. Both get fixed the same way — test it on your real content, write down where it may draft and where only the approved answer will do, and give every role someone to ask.
- Test AI features against your real content before rollout — accuracy, usability, and where a person has to check
- Design the workflows — prompts, retrieval, review steps — around how your team already answers buyers
- Recruit a champion in every role, write the usage guidance, and train people on the features they'll actually use
SourceAI adoption work, Oracle's global proposal organization, 2025–26; role-based champions for every major platform rollout and AI initiativeReviewedOct 2026
Platforms & content
Q · We bought the platform. Why can't anyone find a current answer?
Make the platform you already bought pay off.
Platforms don't fail at purchase; they fail after go-live, in the library nobody owns. AI speeds the decay up: a bad answer becomes cheap to repeat and expensive to catch.
- Implementation, configuration and administration support for Responsive (RFPIO) and comparable response platforms — templates, permissions, AutoFill and CRM field mapping, usage reporting
- Library architecture and governance — owners, sources, review dates and automated reminders, so SIG, CAIQ and due-diligence answers stay current with your SMEs and your CISO, procurement and legal reviewers
- Keep the library growing and AI-ready: harvest the best new answers from recent proposals, break long answers into passages AI search can use, and merge the duplicates, so retrieval returns the right answer, not a confident wrong one
SourceResponsive (RFPIO) administrator through Apr 2026; Qvidian implementation team; 5,000+ security and AI answers managed, 3,000+ of them from the SIG and CAIQReviewedOct 2026
Enablement
Q · The training happened. Why hasn't anything changed?
Get the team using the system — at scale.
Adoption is a production problem before it's a training problem. People use what is short, findable, and made for the job in front of them — and you only know if it worked by measuring it honestly.
- Build the program, from zero if need be: onboarding, role-based learning paths, certifications, and video produced from storyboard to publish
- Run the operation behind it: request intake, priorities, field communications, and a launch calendar that keeps the field from being buried
- Measure adoption honestly — who's using it, who isn't, which searches come up empty, and what to do about it — and coach the people who make the content
Source350+ instructional videos; learning paths on an LMS I administered; Seismic & Kaltura administrationReviewedOct 2026